Risk Assessment

Update. Covid-19 risk assessment. In addition to normal risk assessment, following Government Guidelines, all guides will comply with the following measures during the Covid-19 pandemic.

 

Underlying principle: As a socially responsible business we recognise that the safety of everyone in the town is the priority thus apply the following measures to reduce risks.

 

What are the requirements?

Who might be harmed?

What we are doing to control the risks

Who by

Done

Group space & social distancing All. Guide and any pedestrian

·       Limit group side to 5 maximum plus one tour guide

·       Clients will be encouraged and helped to adopt social distancing between each other. 2 metres apart at focus locations (unless clients are from the same family or social bubble).

·       Guides will avoid shaking hands or making any physical contact with clients.

·       To encourage social distancing and inclusion, Cindy will use a small microphone and Paul will ask clients to use their mobile phone/earphone so the remote Vox audio-visual app can be used.

Everyone

Booking

 

Supporting Track & Trace

 

 

 

 

 

 

 

Payment

 

All clients

1.    All clients must pre-book via the Sherborne Walks website or by contacting info@sherbornewalks.co.uk. Tele: 07989 453966 (Paul)

2.    To support Track And Trace, Sherborne Walks will invite clients to provide their name. If there is more than one person, only the name of the ‘lead member’ of the group and the number of people will be requested, a contact phone number for each visitor, or for the lead member of a group of people The data will indicate the date of visit and times of the tour. Clients will interact with only one guide.

Data will be kept as an electronic file for 21 days after the event and them fully deleted from the system. Unless the client opts out of providing details, these will be shared with verified NHS Track & Trace officials if requested.

3.    Although taking cash is an option, we would like to encourage payment by card machine or contactless/bank transfer.

Clients
Route & crowded areas in the town centre. All.

·       All routes used are risk assessed.

·       Guides will select a route that avoid crowded areas and will make best efforts to negotiate them, or if appropriate, avoid them

·       Guides will arrange their group at focus points so normal pedestrian / traffic flows are not compromised by social distancing measures.

·       Remind parents they are responsible supervising their children at all times

Avoiding transmission of Covid-19 Everyone

·       All clients will be told that they are responsible for themselves and will be encouraged to wear a face mask and socially distance throughout the tour

·       Guides will not hand out any objects and will apply rigorous hygiene practices, including wearing disposable gloves to open the Abbey Green kissing gate and any doors; carry hand sanitizer and encourage others to do the same.

·       Guides will know which public toilets/hand-washing facilities/hand sanitizer points are available along the route

·       Guides will ensure they are fully aware of sites’ specific Covid-19 requirements and comply with them (Sherborne Abbey, St John’s Almshouse, Sherborne School, Cafes & Cross Keys restaurant)

·       If requested, guides will consider wearing a face mask.

Visiting groups All

·       Only pre-booked groups will be accepted for a guided tour.

·       Tours will be staggered throughout specified days

·       Guides will happily work with tour companies who use & provide remote audio devises to clients.

·       Where appropriate, guides will liaise with coach and vehicle companies drivers to ensure vehicles have been thoroughly sanitized.

Liability All

·         Clients will  tick a box agreeing to Terms and Conditions before being allowed to book a tour, indicating they have read the guidelines and understand that they are responsible for themselves. The guide has no liability for their future health, only their safety and enjoyment whilst on the tour.

·         If individuals leave the group to enter another premises they are deemed to have left the tour and are no longer the guides responsibility.

·         Guides have checked their insurance liability in relation to Covid-19 and will inform clients.

 

Sherborne Walks guides will ensure they are familiar with the most up-to-date public health guidelines and will adhere to these for the duration of the tour.

 

Date completed: July 5th 2020         Signed:                                         Paul Birbeck                                            Cindy Chant (Sherborne Walks guides)

 

Sources: Coronavirus (Covid-19) guidance and support for businesses and self-employed people during coronavirus. Updates 24 June 2020  www.gov.uk/guidance/working-safely (during coronavirus Covid-19/the visitor economy /  https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace

Risk assessment

Company name: Sherborne Walks                                                          Assessment carried out by:  Paul Birbeck

Date next review: Annual (March 2021)                                                  Date assessment carried out:  July 2020

 

 

What are the requirements?

Who might be harmed?

What we are doing to control the risks

Who by

When

Uneven pavement and kerbs. May be slippery in wet weather All walkers particularly those with balance difficulties / mobility issues. Anyone might trip, slide or stumble

Warn clients at start of walk and highlight any areas where hazard is found as we walk around.

 

Adapt route so drop kerbs used by people with limited mobility

 

Ensure public liability insurance is up to date through Institute of Tour Guides.

Guide

On-going dynamic assessment

 

 

 

 

Annual registration September

Motorized traffic on Cheap Street, Half Moon and Long Street areas Client steps out into road without thinking Warn clients where care is required. Keep vigilant and be aware of all group members position Guide Dynamic assessment
Route & crowded areas in the town centre. Anyone

·       Warn clients to keep close and ensure there is space for people to pass

·       Guide does not start talking until everyone is in appropriate position

·       Limit group size

Guide Dynamic assessment
Extreme heat or cold weather conditions cause client discomfort Anyone

·       Warn clients in advance to dress appropriately and bring refreshments appropriate to weather forecast

·       Take regular refreshment breaks. Visit local pub/café. Guide aware of places to shelter

·       Advise any client whose clothing is inappropriate at beginning of walk

·       Abandon walk if necessary

Guide Immediate
Access to toilets Anyone

Guide knows where public toilets are located and points them out on route

Guide describes location of facilities at start of walk

Guide On going
Client may have a special need / requirement Client becomes frustrated and doesn’t enjoy the experience Client informs guide of any special requirement when booking. Guide takes condition into account on route

Client

Guide

On going
Group size above 12 – max 20 can’t hear commentary Clients at rear of the group. Walkers with hearing difficulties

Cindy Chant (Guide) uses a small microphone & headset. Paul Birbeck offers Vox remote audio commentary using clients mobile device

Select quieter location before talking and manage group so close to the guide

Guide On going
Inclines,, particularly to The Terrace and up Cheap Street All walkers, particularly those with heart problems e.g. Angina

·       Warn walkers in advance to need for sturdy footwear

·       Be aware of walkers health needs

·       Allow everyone to take inclines at their own pace

·       Remind walkers to take and use medication if necessary

·       Rest at hill tops and wait for group

Guide

 

 

 

Client

Dynamic
Liability All

·         Clients understand that they are responsible for themselves. The guide has no liability for their future health, only their safety and enjoyment whilst on the tour. Terms & conditions on website

·         If individuals leave the group to enter another premises they are deemed to have left the tour and are no longer the guides responsibility.

·         Guides have public liability

Client

 

 

 

 

 

 

Guide

Website up to date

 

 

 

 

 

Annual renewal through IBTA

 

Date completed: March 3rd 2020    Signed:                                         Paul Birbeck                                            Cindy Chant (Sherborne Walks guides)

 

Sources: Coronavirus (Covid-19) guidance and support for businesses and self-employed people during coronavirus. Updates 24 June 2020  www.gov.uk/guidance/working-safely (during coronavirus Covid-19/the visitor economy /  https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace

Our creditations

Contact Us

  •   Paul is an excellent guide. A fount of knowledge on all things Sherbornese. His enthusiasm is infectious and gives you a deeper perspective on this beautiful, ancient city.

    matthewmY3301QU
    10/26/2020
  •   Fantastic informative walk by our extremely knowledgable guide Paul, on the day before the 80th anniversary of the bombing of Sherborne. Not only were we able to appreciate the beauty... read more

    valeriee331
    9/30/2020
  •   We have taken 2 tours with Cindy, and both were delightful. We learned so much history, and enjoyed many sites.

    4scollins2018
    6/20/2020
  •   Wow. What a performance! Cindy is clearly in love with Sir Walter Raleigh! She gave a two hour declaration of his character and life in Sherborne in the beginning of... read more

    Anton_Antonson
    2/20/2020
  •   A very informative walking tour of the Town by very knowledgable Guides.
    As a relatively new Resident (3 Years), it was a great way to have a snapshot of... read more

    MrAntonyEdwards
    11/06/2019
  •   We had a personalised tour with Cindy as there were no other takers on that morning! Very glad we did as Cindy was wonderful. Very informative and made the town... read more

    Badgerisimus
    8/31/2019
  •   It is well worth going on this fascinating walking tour. Cindy our guide has so much knowledge on the history of Sherborne. She is passionate about her subject and very... read more

    Linda R
    8/12/2019
  •   Our visit around Sherborne with our tour guide Cindy was delightful. She is very knowledgable about Sherborne’s history, as well as the unseen secrets. I felt we could have gone... read more

    Brenda S
    8/07/2019
  •   Cindy gave us a fascinating and informative tour round the town. Having lived in the town for so long, she has an encyclopaedic knowledge of the history of the area.... read more

    frmichaeluk
    7/03/2019
  •   Cindy is a very informative, interesting and entertaining guide. We spent a delightful couple of hours with her today and enjoyed every moment. We learnt so much about Sherborne and... read more

    Pat B
    6/27/2019